FAQ

When will my order be posted? Orders will be posted within 24-48 hours of purchase, but we don't post on weekends or public holidays.

How much is postage? Our postage rates are calculated by weight. Most single garments, or a parcel of 2 or 3 small garments will attract a rate of $7.95 (within Australia). Please click here for more prices.

Do you ship internationally? Yes we do. We use Australia Post International Economy Air. Please click here for prices.

Are there any options for local pick-up? From time to time, we may stock bulky items that are too difficult to send without compromising the condition of the item. It will be noted in the product description that these items are available for local pick-up only (Adelaide Hills area). All other items are posted.

Can I return an item? Yes, you can. Please read our Returns Policy.

Have preloved items been washed? Most clothing is washed before sale. Difficult-to-wash items, such as jackets and some vintage wear, may not be washed. Items such as handbags are cleaned to the best of our ability.

Do you buy clothes or take items on consignment? No, we don't.

How can I contact you? You can contact us via the Contact form on our Menu, or via email at daloop@daloop.com.au.

Do you love dogs? We certainly do.

What about lizards? Yep, them too.